Community Veterinary Clinic Customer Service Representative
About Faithful Friends Vet Clinic
Last Summer, we opened the doors to our new home in New Castle, Delaware on a 27-acre property, complete with walking trails and gardens. We also have a new mobile clinic for wellness/sick appointments as well as spay/neuter surgeries.
Faithful Friends Animal Society is a comprehensive, nonprofit animal welfare organization that serves 18,000 pets and 24,000 people a year through programs and services that focus on the most vulnerable. For 23 years, Faithful Friends has led reforms in animal welfare that have become the building blocks for a comprehensive, humane animal welfare system in Delaware. The number of pets and people we serve each year continues to increase as the demand for our services continues to grow.
Are you a vet med professional looking for a fun, fast-paced environment and work that makes a difference? Come join the team!
Our team is dedicated to excellent communication between our staff and clientele. We offer a fear free environment to assure that all of our patients have a positive vet experience.
Responsibilities:
· Help manage the community veterinary clinic front desk.
· Provide excellent customer service.
· Provide compassionate care to animals.
· Answer telephone calls and respond to texts in a polite and professional manner.
· Prepare invoices and obtain payments from pet owners.
· Promptly notify the appropriate veterinary staff of emergency cases.
· Ensure that pet caretakers’ complaints are promptly addressed and resolved in a compassionate, non-defensive manner, reaching out for assistance from the Veterinary Technicians or Veterinarians when needed.
· Develop and implement an effective inventory control system to ensure that necessary office and medical supplies are ordered in a timely manner.
· Develop a relationship with and provide prompt communication to shelter staff on shelter client needs.
Qualifications/Skills:
· Some knowledge of veterinary medicine
· High school diploma or GED.
· Proven office experience.
· Proficient in all Microsoft Office applications.
· The ability to multitask.
· Strong problem-solving, administrative, and organizational skills.
· Effective communication skills.
· Exceptional customer service skills.
· Detail-oriented, patient, and empathetic.
Job Types: Full-time, Part-time
Pay: $15.00 – $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
If interested, please email your resume to Geannine@faithfulriends.us
