Be a part of
a dynamic
caring team!

Community Veterinary Clinic Customer Service Representative

Part/Full Time
Faithful Friends Animal Society

About Faithful Friends Vet Clinic

Last Summer, we opened the doors to our new home in New Castle, Delaware on a 27-acre property, complete with walking trails and gardens. We also have a new mobile clinic for wellness/sick appointments as well as spay/neuter surgeries.

Faithful Friends Animal Society is a comprehensive, nonprofit animal welfare organization that serves 18,000 pets and 24,000 people a year through programs and services that focus on the most vulnerable. For 23 years, Faithful Friends has led reforms in animal welfare that have become the building blocks for a comprehensive, humane animal welfare system in Delaware. The number of pets and people we serve each year continues to increase as the demand for our services continues to grow.

Are you a vet med professional looking for a fun, fast-paced environment and work that makes a difference? Come join the team!

Our team is dedicated to excellent communication between our staff and clientele. We offer a fear free environment to assure that all of our patients have a positive vet experience.


· Help manage the community veterinary clinic front desk.

· Provide excellent customer service.

· Provide compassionate care to animals.

· Answer telephone calls and respond to texts in a polite and professional manner.

· Prepare invoices and obtain payments from pet owners.

· Promptly notify the appropriate veterinary staff of emergency cases.

· Ensure that pet caretakers’ complaints are promptly addressed and resolved in a compassionate, non-defensive manner, reaching out for assistance from the Veterinary Technicians or Veterinarians when needed.

· Develop and implement an effective inventory control system to ensure that necessary office and medical supplies are ordered in a timely manner.

· Develop a relationship with and provide prompt communication to shelter staff on shelter client needs.


· Some knowledge of veterinary medicine

· High school diploma or GED.

· Proven office experience.

· Proficient in all Microsoft Office applications.

· The ability to multitask.

· Strong problem-solving, administrative, and organizational skills.

· Effective communication skills.

· Exceptional customer service skills.

· Detail-oriented, patient, and empathetic.

Job Types: Full-time, Part-time

Pay: $15.00 – $18.00 per hour


  • Employee discount
  • Health insurance
  • Paid time off


  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Morning shift

If interested, please email your resume to 

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